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City Falcon Limited Terms of Use

Terms Of Website Use

Please read these terms of use carefully before you start to use,,,, or any other website, app or service owned or operated by City Falcon Limited (all hereinafter referred to as “site”). By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

For the purposes of definitions in this agreement, customers and consumers of our services may be termed “you”, “User”, or “Customer” and references to “us”, “we”, or the “Company” will be to City Falcon Limited

Information About Us

Our site is operated by City Falcon Limited ("We"); we are a company registered in England and Wales under registration number 09107763. We are located at Level39, One Canada Square, Canary Wharf, London E14 5AB.

Reliance On Information Posted & Links On Our Site

The materials contained on our site are provided for general information purposes only and do not claim to be or constitute legal or other professional advice and shall not be relied upon as such for any reason.

We do not accept any responsibility for any loss which may arise from accessing or reliance on the information on this site and to the fullest extent permitted by English law, we exclude all liability for loss or damages whether direct or indirect arising from use of this site.

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. When accessing a site via our website we advise you to check their terms of use and privacy policies to ensure compliance and determine how they may use your information.

Advertising And Sponsorship

Part of this site may contain advertising and sponsorship. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on this site complies with relevant laws and codes. We will not be responsible or otherwise be liable to you for any error or inaccuracy in advertising or sponsorship material.

Accessing Our Site

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site for any reason and without notice (see Termination of Accounts for details). We will not be liable if for any reason our site is unavailable at any time or for any period.

User Requirements & Registering With The Site

You may be required to register with us in order to access certain sections of the site or download materials from us. Users must be at least 18 years of age. Students and other Users who do not meet the minimum age requirements but still wish to use our Services may ask their parent(s) or guardian(s) to sign up on their behalf. When Users register to use the site or subscribe to our services, we may ask for some personal information such as your name, email address, telephone number, or address. Any personal information you provide to us will be handled in accordance with our Privacy Policy. You must not provide us with any personal information that is not your own and you therefore agree that personal information supplied to us relates to you only and will be kept up to date.

If you register to use the site you will be asked to create a password. In order to prevent fraud, you must keep this password confidential and must not disclose it or share it with anyone. If you know or suspect that someone else knows your password, you should notify us immediately.

If we have reason to believe that there is likely to be a breach of security or misuse of the site through your account or the use of your password, we may require you to change your password or we may suspend your account.

We reserve the right to terminate any User’s account at any time and for any reason, for instance if found to be in violation of applicable law. We also reserve the right at our discretion, at any time and for any reason, to remove any content from the site, terminate your registration, and/or restrict your access to our site.

As a User, you may subscribe to our Basic Plan free of charge or to one of our Premium Plans, for which a subscription fee will apply. For more information, please refer to our pricing page. By using our Basic or Premium Services, you also consent to these terms.

Intellectual Property Rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and other applicable intellectual property rights and you acknowledge that in using the site and the materials, you are not granted any such intellectual property rights. By way of example, our services necessarily require copyrighted material to be passed to Users, and we pass this material solely under the agreement that Users agree to abide by copyright law.

You may retrieve and display the content of this site on a computer screen, tablet, or mobile device, or store such content in electronic form on disk for personal use, except on publicly-accessible network-connected storage. You may retrieve and listen to or audio record the content on this site through our voice services for personal use. . You may also print off one copy, download extracts of any page(s) from our site for your personal reference, and draw the attention of others within your organisation to material posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences, or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

You are not permitted to use any part of the materials on our site for commercial purposes (except for use in the context of facilitating internal operations, such as reproduction of data or content for use at internal meetings after which the materials are no longer used), or otherwise permitted to copy, redistribute, or disseminate copyrighted material for the purpose of profiting specifically from such copying, redistributing, or disseminating, without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

User Duties Regarding Copyright Law

Users are required to abide by copyright law in the jurisdiction in which the User accesses such copyrighted materials. Different jurisdictions may have significantly different copyright law, and it is incumbent upon Users to understand the laws in their jurisdiction. Copyright law may protect works that manifest as text, images, audio, video, and other media, may be applicable to portions of such works, and may apply to the copying, reproduction, transmission, and dissemination of these works. Exemptions may exist for cultural or educational use in certain jurisdictions.

Users should be aware that copyright law may extend beyond simple display of works under copyright and may be applicable to text and data mining activities on data provided through our services on the site, on the mobile applications, and through the API. Any exceptions and exemptions will be governed by applicable law.

Any copyright provision in copyright legislation that contradicts this agreement shall prevail and supersede these terms.

Our Site Changes Regularly

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Whilst we will use our reasonable endeavours to keep materials and content on our site up-to-date, we do not make any warranties, guarantees or otherwise in respect of this and are under no obligation to update such material and content.

Our Liability

The material displayed on our site (including on our mobile apps) or provided through services such as the API, including but not limited to story content, calculated analytics, regulatory filings, and metrics, is provided without any guarantees, conditions, or warranties as to its accuracy, completeness, or veracity.

Save for foreseeable losses or damages suffered in the case of a consumer (within the meaning of the Consumer Rights Act 2015), to the extent permitted by law, we hereby expressly exclude:
  • Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
  • loss of income or revenue;
  • loss of business;
  • loss of profits or contracts;
  • loss of anticipated savings;
  • loss of data;
  • loss of goodwill;
  • wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

If you are not dealing as a consumer (within the meaning of the Consumer Rights Act 2015), all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.

If you are a consumer, your statutory rights are not affected by any of these terms and conditions. In addition, to the extent that it is applicable, if defective digital content which we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation. However, we will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

This provision does not affect our liability for death or personal injury arising from our negligence, our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law.

Important Financial Security Disclosures

You understand that no content published on our site constitutes a recommendation that any particular asset, security, portfolio of securities or assets, transaction, investment strategy is suitable for any specific person.

We are not a broker, dealer, or investment adviser, and we are not regulated by the Financial Conduct Authority (although we may provide links to regulated entities).

The information we provide is sourced and aggregated from third parties or is based on information provided by third parties. You further understand and agree that none of the twitter users or other bloggers, information providers, or their affiliates whose information we provide are advising you personally concerning the nature, potential, value or suitability of any particular asset, security, portfolio of securities or assets, transaction, investment strategy, or other matter. To the extent that any of the content published on the site may be interpreted as constituting investment advice or recommendations in connection with a particular security or asset, you acknowledge such information is not tailored to the investment needs of any specific person and accordingly should not be relied upon.

You understand that an investment in any security or other financial asset is subject to a number of risks, and that discussions of any security or other financial asset published on our site is not intended to and will not contain a list or description of relevant risk factors. In addition, please note that some of the financial assets about which content is published on the site may not have high liquidity (e.g. in the case of a share, the shares may have a low market capitalization or low public float). Such assets are subject to more risk than more liquid assets, including greater volatility and less publicly available information.

You understand that the site may contain opinions with regard to assets mentioned in other websites, blogs, and social media, and that opinions may differ. In addition, outside content contributors may be subject to certain restrictions on trading for their own account. However, you understand and agree that at the time of any transaction that you make, one or more content contributors or their affiliates may have a position in the securities or assets written about.

From time to time, reference may be made on our site to prior articles and opinions which have been published. These references may be selective, may reference only a portion of an article or opinion, and are likely not to be current. As markets change continuously, previously published information and data may not be current and should not be relied upon.

All content on the Site is presented only as of the date published or indicated, and may be superseded by subsequent market events or for other reasons. In addition, you are responsible for setting the cache settings on your browser to ensure you are receiving the most recent data.

No Personal Advice Or Investment Recommendations

The site is not intended to provide tax, legal, insurance, investment, or any other advice, and nothing on the site should be construed as an offer to sell, a solicitation of an offer to buy, or a recommendation for any security by us or any third party. You alone are solely responsible for determining whether any investment, security or strategy, or any other product or service, is appropriate or suitable for you based on your investment objectives and personal and financial situation. You should consult a lawyer, investment adviser, and/ or tax professional regarding your specific financial, legal, and/ or tax situation.

Other Disclosures

As part of our services, we provide an independent online service which enables you to research and compare financial products or services provided by third parties whilst using this site. Our comparison service is free for you to use, but we may receive a fee and/or commission from the third party product or service providers when you use our service to purchase products or services from them.

Information About You And Your Visits To Our Site

We process information about you in accordance with our privacy and cookies policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Viruses, Hacking And Other Offences

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We may report any such breach to the relevant law enforcement authorities, and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

Jurisdiction, Applicable Law & International Use

The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site.

These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

We make no promise that materials on this Site are appropriate or available for use in locations outside of the United Kingdom, and accessing this site from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from outside of the United Kingdom, you do so at your own initiative and risk, and are responsible for compliance with applicable laws. You shall comply with all foreign and local laws and regulations which apply to your use of our site in whichever country you are physically located, including without limitation, consumer law and export control laws and regulations.


We may revise these terms of use at any time by amending this page. You are responsible for checking this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

Services Provided Under Premium Subscription Plans

The Services we provide under the Premium Subscription plans vary by level. The benefits derived from a Premium Subscription Plan are listed on the subscription page.

Our subscription process allows you to check and amend any errors before submitting your subscription order to us. Please take the time to read and check your order at each stage of the subscription process.

We will confirm our acceptance of your order to you by sending you a confirmation e-mail that confirms the details of your subscription and access to the content (“Confirmation”). The contract between you and us will only be formed when we send you the Confirmation.

Our site is available for your personal (non-commercial) information purposes only and we reserve the right to reject or cancel your subscription at any time and for any reason, for example if we believe you are accessing the content for re-sale purposes.

Right to Change Premium Content At Any Time
We reserve the right to change what content and services are considered Premium and under which plan they fall without notice. This includes updates to our software systems that add or remove features or content, as well as decisions to reclassify features from one plan into another. Please refer to the Refund Policy section below for the possibility of redress.

We reserve the right to change at any time which sources and publications are available and under which plans such content is accessible.

Right to Impose Fees
We reserve the right to impose fees on features that previously fell under the non-payable (free) subscription plan, effectively making them payable features. We will endeavour to notify all paying Users of changes in the features available to their subscription plans with reasonable time so that Users may make informed decisions about continuing to purchase our services. These changes will take effect immediately upon updates to our systems, and you acknowledge we will then no longer be able to continue providing access to features that have been reclassified outside of the scope of a User’s current plan. Non-payable features may be “promoted” to payable features at any time without notice. Conversely, we reserve the right to “demote” features from higher subscription plans into lower ones without notice. We will similarly endeavour to notify our Users of these changes in order that they can make informed decisions about continuing to purchase our services.

Right to Change Subscription Fees Payable
We reserve the right to change the price of any product or service available through our applications. Price changes will take effect the next billing cycle after notification, and notification will be provided at least fourteen (14) calendar days in advance. We also reserve the right to change the number of CityFALCON Coins required to gain access to articles at any time and without notice. Customers are unable to request refunds for CityFALCON Coins.

Right to Change Subscription Package Scope
We reserve the right to make changes to subscription packages by “promoting”, “demoting”, or altering any feature or access to content, sources, or publications. For the avoidance of doubt, this does not apply in relation to regular maintenance software updates, bug fixes, or cosmetic changes. It also does not apply to new features that are subsequently revoked in a reasonable time due to technical or business complications.

We will provide fourteen (14) days’ notice of any change that will materially affect which features or content are available at which tiers, except in instances where third-party decisions make advance notice impossible. Users are free to cancel or modify their subscription for the next billing cycle before the end of the fourteen (14) day notification period. Users whose next billing cycle occurs less than fourteen (14) days from the date of the announcement still have the right to cancel or modify their subscription for the next billing cycle up until the end of the fourteen day notification period, even where payment has already been taken by us. In such case, we will promptly refund the relevant sums paid.

For example, if we announce a material feature change on January 1st that takes effect on January 15th, a User with a renewal date of January 4th may cancel or modify his or her subscription for the next billing cycle (starting January 4th), without penalty and for a full refund, until January 15th, even if the renewal fee has been charged.

Subscribers with plans that renew on timeframes longer than one month may be eligible for partial refunds if they notify us of their intentions within the fourteen (14) day notification window. See the Refund Policy for more information on the possibility of redress.

Notification will be provided in writing either through the registered email of the User or in the Subscription Portal on our website.


All subscriptions are automatically renewed on a recurring basis, which may include monthly, bimonthly, quarterly, semi-annually, annually, or biannually bases, depending on the User’s choice at the time of initial payment and any subsequent User requests to change the billing period. The date of renewal is identified in the Subscription Portal on our website.

If there are changes regarding accessible content or the price of a subscription plan, we will notify Users at least fourteen (14) days in advance, unless unforeseen third-party decisions make such notification impossible. Users whose renewal date falls between the date of announcement and the date of implementation reserve the right to cancel or modify their subscription for the next billing cycle, even after payment, without penalty.

Upgrading And Downgrading Subscriptions

Users are free to upgrade or downgrade their subscriptions at will. All changes can be tracked through the Subscription Portal, and all transactions will be handled by our third-party payment operator.

Pricing for upgrades or downgrades may be different than advertised, as pricing changes (see Right to Change Subscription Fees Payable) may already be in effect while promotional materials have not yet been updated.

Features available after an upgrade will be available immediately upon our receipt of the User’s payment. The amount due will be calculated as the difference between the current subscription plan and the purchased plan, pro-rated for the time from the payment until the next billing cycle. The next billing cycle will be paid in full at the upgraded plan price. For example, a lower-tier plan User who upgrades to a higher-tier plan with 10 days until the next billing cycle will pay the difference between the lower and higher-tier plans pro-rated at 10/30 for the first 10 days. The full cost of the higher-tier plan will be charged at the start of the new billing cycle.

Downgrades will not take effect until the next billing cycle, so users who downgrade will be able to enjoy the features of the higher-rated plan until the next billing cycle. No full or partial refunds will be granted for Users who downgrade in the middle of a billing cycle, including annual or biannual subscribers.

Cityfalcon Coins

CityFALCON Coins are a tokenised payment method, such that a User purchases a set number of Coins which may then be redeemable for predefined services on a single-use basis at a predefined number of Coins. We may also offer a Coins-for-subscription-plan conversion scheme, but we are under no obligation to do so.

Coins are valid for use until the termination of the User’s account or until we cease using them as a payment method. Following termination, unused Coins will be considered invalid and cannot be redeemed. Coins will continue to be valid following downgrades from payable to non-payable subscriptions.

CityFALCON Coins are in no way part of any Initial Coin Offering (ICO) or Initial Token Offering (ITO), nor are they based on blockchain technology, or to be considered as cryptocurrencies. They are redeemable within our systems only, have no value outside our systems, may not be traded or transferred, and will not appreciate in value.

CityFALCON Coins may be granted to Users as part of promotional programs, such as referral schemes and contests. We are not obligated to maintain these promotional programs past their clearly-stated expiration dates, and any entries or claims that are submitted after the expiration dates may not be honoured. The rules of the promotional programs and the validation procedures may be changed at any time, including during the life of the promotional program, without notice and at our full discretion, for any reason.

Permissible Uses Of Services

Personal Use
Our Premium Services are intended for personal (non-commercial) information purposes only or for use in the context of facilitating internal operations, such as reproduction of data or content for use at internal meetings after which the materials are no longer used. Users are not permitted to share accounts, and any account determined to be in violation of this condition may be deleted or deactivated at our discretion. Any account that is found to be using our Services for illegal practices, including but not limited to sanctions circumvention and copyright circumvention, will be deleted at our sole discretion.

Use Across Multiple Devices
Users may access their own personal accounts on any devices they wish, including multiple devices simultaneously. If Users share devices with other individuals, it must not be with the intent to share access to our Services and Users must take appropriate measures to ensure other individuals do not have access to the Services.

Abuse of Services
You may not use the Services for any reason other than as set out above and what constitutes “Abuse of Services” will be determined by us, acting reasonably but ultimately at our sole discretion. In the event we determine there has been an Abuse of Services, we will terminate your account immediately with no refund (see Termination section). Examples of abuse include but are not limited to site scraping, data mining, frequent upgrading and downgrading of plans to obtain cheaper subscriptions, automated use of the website, and malicious rating of content for the purpose of manipulating our learning algorithms.

Site Scraping
Users may not circumvent payment for our services or attribution of our role in data processing by scraping our site for information. Exceptions for data mining or personal use, if they exist, are governed by applicable law. Any scraped data must be attributed to CityFALCON as the original data processor.

All copyright laws shall apply to scraped data, and the scraping entity will be entirely responsible for copyright and license violations.

Accounts discovered to be scraping data for non-protected reasons will be terminated without refund, and their activities, if constituting criminal activity, shall be reported to the proper authorities.

Use Of API Services

Where a User accesses any content using our API, they are bound by our API terms and conditions. We cannot guarantee the accuracy, completeness, or veracity of any information transmitted through the API.


Currency of Transaction
Transactions may be processed in a currency other than that in which the User’s credit card is denominated. We are not liable for any fees this may incur or any risks associated with the exchange rate at the time of payment. Final charges on the User’s credit card may differ slightly from the advertised price due to fluctuations in exchange rates.

Users will be informed of the currency of the transaction, and there may be intermediate currencies through which payment may be passed, each associated with its own exchange rate risk.

Third-Party Processor
We have contracted with a third-party payment processor to handle financial transactions between our company and our Users. Users may obtain more information about our chosen financial payment processor on this page, including links to their Terms and Conditions and Privacy Policy.

Other payment processors may be used when a distribution platform provides its own processing services, such as Apple processing iOS payments.

Other payment processors may be used when a distribution platform provides its own processing services, such as Apple processing iOS payments.

Handling of Financial Information
All payment processing is routed through our third-party processing partner(s). We do not directly handle any financial transactions (including your personal data related to payment processing such as credit card details), nor do we store any financial or transaction information on our servers.

Platform for Processing
All changes to subscription tier, subscription payment dates, payment information, and all refunds, payments, and cancellations should be actioned on the third party payment processor’s portal. Users can access this portal through their accounts on the CityFALCON website or via the distributor’s platform in cases where payment was processed via the distributor (such as the iOS App Store).

Please note whilst we have used our reasonable efforts to ensure our payment processing partner(s) is/are a secure and reliable payment processor, as a third party, we could never be 100% certain with respect to their systems and service. You therefore acknowledge and agree that to the extent reasonable, we will not be responsible for any delays or losses incurred due to the payment processor’s mishandling of information or a failure of their systems.

Errors in Pricing and Payments
In the event there are any errors in pricing, whether caused by us or our payment processing partner, we reserve the right to restrict access to paid features in the event of a mispricing error until full, correct payment is received.

Pricing Differentials
The final price paid by the User may differ based on the platform through which the transaction proceeds. Price differentials may originate from unique overheads for certain platforms or to cover fees charged by certain platforms and distributors.

Regional price differentials may also arise to account for variations in local income levels and local costs of living for different countries or different regions within a country.

Timing of Payment Confirmation
As we must rely on our payment processor’s systems, it is possible that a delay in payment may occur and you acknowledge access to Premium Services won’t be granted until full payment has been confirmed.

Timing of Charges for Trial Periods
In order to ensure a smoother risk-free trial period for our Users, we will not request payment from the User’s credit card network until the trial period has elapsed. Users may be required to submit credit card details but the card will not be charged until the end of the period.

The specifics of credit card authorisations and credit card “holds” are at the discretion of our payment processor, and we have no control over whether “pending transaction” lines will appear on the credit card statements of our Users. Pending transactions for trial period Users will not be finalised until the end of the trial period.

Subscription Portal
The Subscription Portal is accessible through a User’s CityFALCON account. Users must log in to access the Portal, and they may see their renewal date as well as their current subscription level. Users can also follow the links pointing to the payment processor’s portal for the purpose of changing payment information or making payments.

Discounts And Special Offerings

We may offer discounts to specific groups of Users, such as academic users, and any User claiming the discount may be required to provide further identification and verification for the use of such discount.

We are under no obligation to offer discounts or special prices or special packages to any User and equally, we may terminate or revoke any such discounts at our discretion, at any time.

Trial Periods

As outlined in the Payment section, credit cards will not be charged for the duration of the trial period. Users may cancel their subscriptions during this trial period for any reason.

Trial periods may apply to both upgrades from non-payable to payable plans as well as to upgrades from a lower-tier payable plan to a higher-tier payable plan. Trial period Premium feature access will remain in force until the end of the trial period, even if the User cancels subscription to the upgrade plan before the end of the trial.

At the conclusion of the trial period, the subscriber’s credit card will be charged the appropriate amount and automatic renewal will be set for one month from the start of the trial period or in accordance with the User’s choice of period of validity (bimonthly, annually, biannually, and any other period offered by us).

There are no trial periods for CityFALCON Coins.

Termination Of Accounts

By Us
We reserve the right to terminate an account at any time and for any reason, without notice, and at the full discretion of our Company. Abuse of Services, copyright violations, violations of these terms, and payment fraud are examples of behaviour that would be cause for termination, but this is not an exhaustive list.

We will attempt to give reasonable notice to accounts at risk of termination and attempt to reach a solution. However, notification is not always possible and we will not be held liable for losses incurred as a result of sudden termination.

By You
A User reserves the right to terminate his/her account at any time and for any reason, without notice, and at his/her full discretion. Refunds will not be granted for the current billing cycle in the event of termination, unless expressly granted under our Cancellations and Refund Policy, and access to Premium features will continue until the end of the current billing cycle.

Refunds cannot be granted for any CityFALCON Coins that remain on accounts that are terminated.

How Users May Terminate their Accounts
Account termination is only possible through the Subscription Portal on the CityFALON website. We will not accept termination requests through email or other messages except in cases when it has been documented that termination through the Subscription Portal is disabled or otherwise impossible.

State of Personal Data after Account Termination
Financial data is stored with our third party payment processing partner and we refer Users to that partner’s policies regarding the storage of personal financial information following termination.

User data stored on CityFALCON servers, such as location, preference, website activities, and account information, will be collected, stored, and used in accordance with our Privacy Policy.

Cancellation And Refund Policy

Statutory Rights for Cancellation
In compliance with statute, if you wish to cancel a subscription immediately subsequent to signing up, you may do so by notifying us within 14 days of the subscription confirmation email. On cancellation within this time period, you will receive a full refund.

You do not need to give a reason and you may cancel by notifying us via email or by using the cancellation form provided via the Subscription Portal. If the content (or access to it) is defective, please notify us within 30 days of accessing (or downloading) the content (as applicable) and we will supply you (at our option) with replacement content or a refund.

For any refunds in accordance with this provision, we will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

Non-Statutory Cancellation Rights Granted by CityFALCON
Other than as set out above, no refunds or partial refunds will be granted for the current billing cycle. This includes Users subscribed to annual or biannual plans. Subscription plan downgrades and account terminations will not be issued a refund. No refunds or partial refunds will be granted with respect to any CityFALCON Coins purchased.

Not all upgrades are eligible for trial periods and this refund policy will be applied according to eligibility.

Partial Refunds of Long-term Plans Subject to Material Changes
Partial refunds may be granted in the event that (i) a material change is made to a subscription package (such as features and access to content); (ii) the User’s payment period is less frequently than monthly; and (iii) the User terminates their account or downgrades to a non-payable plan within the fourteen (14) day notification period applicable to material changes. The refund will amount to the full cost of the original plan minus any fees for full or partial months already elapsed.

This refund policy applies only when material changes to features or content access are implemented, not to changes in pricing. Application of this policy is at our discretion, and changes to content may not be covered when third party decisions lead to the change. Users will be notified of price changes fourteen (14) days in advance and may cancel or modify the renewal of their subscription without penalty until the end of the notification period, regardless of renewal date. For the avoidance of doubt, what constitutes a “material change” to a subscription package will be determined by us, acting reasonably.


If you feel that any materials appearing on our site are offensive, objectionable or potentially infringing or defamatory, please contact us, using the details below and including full details of the nature of your complaint and the materials to which the complaint relates.

The Agreement is between you and us. Except as set out below, no other person shall have any rights to enforce any of its terms.

You may not transfer any of your rights under these terms to any other person. We may transfer our rights under these terms to another business where we reasonably believe your rights will not be affected.

If you breach these terms and we choose to ignore this, we will still be entitled to our rights and remedies at a later date or in any other situation where you breach the terms.

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

We shall not be responsible for any breach of these terms caused by circumstances beyond our reasonable control.

If you have any concerns about the site or material which appears on our site or services you purchased from us, please contact us here or write to us at our office at Level39, One Canada Square, Canary Wharf, London E14 5AB. If we have been unable to resolve your complaint or dispute please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform which is available here